Ship with confidence. SPX Express provides fast delivery across all provinces in Thailand, ensuring your parcels arrive on time

Parcel Insurance Claim & Return Service

Easy parcel claim & return with full support team

Easy Claim & Return

Ship with confidence — we offer reliable parcel insurance claims and return services for damaged or problematic items. Enjoy fast, simple processing with professional support every step of the way, so you can send parcels worry-free, every time.
Easy Claim & Return

How to Use the Insurance Claim

1

Fill in Claim Form

SPX Express will then verify whether your claim meets the conditions

Fill in Claim Form
2

Notification After Review

You will receive a notification once the verification is complete

Notification After Review
3

Claim Payment and Transfer

Approved claim amounts (up to 2,000 THB) will be transferred to your bank account within 7–14 business days

Claim Payment and Transfer
Claim Here

How to Request a Refund/Return

Shopee Parcels

  • For parcels ordered through Shopee, you can read more details here.

Non-Shopee Parcels Delivered by SPX Express

  1. For non-platform parcels delivered by SPX Express, you can fill in the form and attach supporting documents here.
  2. Track the status of your request and the return process via email.
  3. After the parcel return is completed, you can track the refund process here.

Other Service

Call for Parcel Pickup

Call for Parcel Pickup

Free parcel pickup service with no minimum requirement.

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Drop at Service Point

Drop at Service Point

Drop off parcels nearby, nationwide coverage and easy search

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Send Parcels with VIP Service

Send Parcels with VIP Service

Join as a VIP for free – special prices & personal support

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